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Personal Data Protection Law

Goldstarteks values your privacy and strive to protect your personal data. Goldstarteks will only collect and use your personal data in accordance with this Privacy policy.

Reference in this policy to “Goldstarteks”, “we”, “us”, “our” or any similar term is to Denizli Rateks Tekstil Sanayi ve Ticaret Anonim Şirketi, who is the data controller.

This Privacy policy explains:

  • How we collect personal data
  • How we use cookies
  • Third-party cookies
  • Declining cookies
  • How we use your personal data
  • How we share personal data
  • Security of your personal data
  • Additional matters relating to personal data

How we collect personal data

When Goldstarteks opens and operates an account for you, provide you with our products and services, or communicate with you, Goldstarteks may collect your personal data. We do this in various ways, including:

  • when you provide it to us such as when you sign up for a Goldstarteks account, use our products and services, or take part in customer surveys, competitions and promotions;
  • when you communicate with us by email, chat, telephone or any other means, we collect the communication and any data provided in it;
  • when you use the Goldstarteks platform we collect information on your transactions and other use of your Goldstarteks account;
  • when we obtain information from third parties such as identity verification services, and regulatory and enforcement agencies.

How we use cookies

We also collect personal data through the use of cookies. Cookies (and other similar technologies) help us give you the best experience of using our site.

Cookies are small data files that we or companies we work with may place on your computer or other devices when you visit our website. They allow us to remember your actions or preferences over time.

We use cookies to collect data that helps us to:

  • track site usage and browsing behaviour;
  • allow you to sign in to your account and navigate through the website;
  • tailor our website’s functionality to you personally by letting us remember your preferences;
  • improve how our website performs;
  • allow third parties to provide services to our website;
  • monitor the effectiveness of our promotions and advertising; and
  • mitigate risk, enhance security and help prevent fraud.

We use both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.

Third-party cookies

Goldstarteks may use authorised third-party providers to help us with various aspects of our business, such as website operations, services, applications, advertising, support tools and to serve you relevant content.

These service providers may place cookies on your device (third-party cookies) or make use of similar tracking technologies such as web beacons. No personally identifiable information is stored in third-party cookies. The information reported to us is aggregated and anonymous. We use this information to understand, for example, the effectiveness of our advertising and marketing.

Declining cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Certain aspects and features of our services are only available through the use of cookies. By signing up for an account with Goldstarteks, or continuing to use our website, you agree to our use of cookies as set out in this policy. You may decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of Goldstarteks's services. For information on how to delete or reject cookies, you can consult the "help" function within your browser, or visit, where you will also find more information data about cookies generally.

How we use your personal data

Goldstarteks uses personal data for one or more of the following purposes:

  • to administer our website;
  • to personalise our website for you;
  • to send you goods purchased through our website;
  • to send you non-marketing commercial communications;
  • to send you email notifications that you have specifically requested;
  • to provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • to deal with enquiries and complaints made by or about you relating to our website;
  • to verify compliance with the terms and conditions governing the use of our website (including monitoring forms submitted sent through our website); and
  • to prevent fraudulent or unauthorised use of our products and services;
  • to better manage our business and your relationship with us;
  • to improve our products and services, and to develop new products and services;
  • to notify you about benefits and changes to the features of our products and services;
  • to respond to your enquiries and to resolve disputes.

Where necessary to protect our legal rights and interest, or the interests of others, we also use personal data in relation to legal claims, compliance, audit, risk management and regulatory functions.

How we share personal data

Goldstarteks shares personal data with:

  • financial and other institutions we partner with to provide our products and services;
  • companies and organizations that provide services to us, including in relation to technical infrastructure, marketing and analytics, and web and app development;
  • our professional advisers, consultants and other similar services.

We will otherwise treat your personal data as private and confidential and will not share it with other parties except:

  • where you have given permission;
  • where we believe it is reasonably necessary to comply with any law, regulation, legal process or governmental request, to enforce our User Agreement or other agreements, or to protect the rights, property, or safety of us, our customers or others;
  • where we may transfer rights and obligations pursuant to our agreement with you.

Security of your personal data

Goldstarteks places great importance on ensuring the security of your personal data. We regularly review and implement up-to-date technical and organisational security measures when processing your personal data. Employees of Goldstarteks are trained to handle personal data securely and with the utmost respect, failing which they may be subject to disciplinary action.

Additional matters relating to personal data

Retention of personal data

Goldstarteks will retain your personal data, in compliance with this Privacy policy and the User Agreement, for the duration of your relationship with us, and afterwards for such period as may be necessary for our legitimate business purposes (including compliance with our legal obligations, preventing fraud, resolving disputes and enforcing agreements), to protect the interests of Goldstarteks and its customers, and as required by law.

Incomplete personal data

Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal data to us to enable us to process your application for our products or services. Should you decline to provide such personal data, we may not be able to process your application/request or provide you with our products or services.

Your right to access, update, or remove your personal data

Most of the data Goldstarteks collects, and the ways in which we use it, are necessary for us to provide and improve the services we provide to you, or to comply with our obligations. In certain situations, we give you the ability to choose how we use your data.

Depending on the country in which you live, you may have certain rights under data protection law, including the right to object to the processing of your personal data or to request that we:

  • provide you with a copy of your personal data (including in a format that can be shared with a new provider); or
  • correct, delete, or restrict the processing of your personal data.

Please send an email us if you would like to exercise any of the above rights. These rights are limited in some situations, such as where we are legally required to process your data, and may limit your ability to use our products and services.

Data breaches

We will notify you and the relevant supervisory authority as soon as we become aware of any data breach that is likely to result in a risk to your rights and freedoms.

Credit and debit card data

We do not store your full credit and debit card data. This data is securely transferred and stored off-site by an authorised payment vendor. This information is not accessible to Goldstarteks or Goldstarteks’s employees or any agent acting for or on behalf of Goldstarteks.

Revisions to this Privacy policy

We may amend this Privacy policy from time to time. You should visit the website regularly to check when this Privacy policy was last updated and to review the current policy. We will do our best to notify you of any substantive amendments to the Privacy policy and any such notice will be posted on our website.

Contacting Goldstarteks in relation to personal data

Should you have any query in relation to this Privacy policy or how we handle your personal data, please contact us by an e-mail.


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